Frequently asked questions
How are orders shipped?
Please view our shipping policy to see processing times, rates and delivery estimates, and damages.
What payments do you accept?
What is your returns and refund policy?
Please view our returns and refund policy to learn about returns, refunds, exchanges, gifts, and shipping of returns.
How do I place an order?
Where do I go to track my order?
Can I change or change the order, and how can it be done?
Orders may be changed or cancelled within 2 hours of submission by sending an email to firstname.lastname@example.org.
What if I purchase a product and it's not what I want?
Terms and Conditions of Sales and Coupons
Can you customize a bracelet or necklace for me?
What happens if my bracelet or necklace breaks?
While each piece of jewelry is handmade for quality, we recognize that accidents can happen. If your jewelry breaks within the first 6 months due to a manufacturing defect, please return all materials and we will replace your product free of charge. If any of our jewelry pieces breaks due to normal wear or tear, user negligence, or lack of care, we are happy to fix your item for a nominal fee. To request a repair, email the following information to email@example.com:
What size bracelet should I order?
Most bracelets are available in X-small (approx. 6.0 inches), small (approx. 6.5 inches), medium (approx. 7.0 inches), and large (approx. 7.5 inches). Custom sizes are available at the buyer's request.
Bracelet Size: Use a fabric or sewing tape measure the size of your wrist in inches. Sizes listed above in parentheses are designed to fit the given wrist size for an exact fit. For example, a bracelet designed for a 7 inch wrist will have an inner circumference of approx. 7 inches (depending on the bead size). If you would like a tighter or looser fit, choose a wrist size that is 0.25-0.5 inches less than or greater than your actual wrist size, respectively. Please see our sizing chart for our recommendations.
How do I measure my wrist size?
Here is a helpful video:
How do I care for my gemstone bracelet?
To ensure the quality of gemstones, avoid chemicals, such as perfumes or cleaning products, that may damage, fade or stain your gemstones or metal, do not wear gemstones in the shower, while swimming, or during other activities that expose them to water, and do not leave gemstones out in direct sunlight to prevent fading.
To clean gemstones: Use a soft cloth to polish and clean metals and gemstones. Avoid water and harsh chemicals. Do not use materials that may scratch the gemstones.
Why does my bracelet look different from the picture?
At Zehnaria, we aim to use natural gemstones when possible. This means that gemstone colors, shapes, sizes, and patterns may vary for each individual bead – making each bracelet unique. Bracelets are also taken in a professional light so gemstone colors may vary. Last, the number of gemstones in each bracelet will differ according to size, as a larger bracelet will require more gemstones and vice-versa.
If you have a specific look you are trying to achieve, please leave these in the "notes to seller" so that we can do our best to make your experience great
Are your gemstones natural? Enhanced?
What's the difference between 4mm, 6mm, 8mm, and 10mm
Essential Oils and Aromatherapy
How to add essential oil to my lava bracelet?
We recommend oils be added to lava stones (1-2 drops undiluted) while bracelet is placed on top of a paper towel to absorb excess. Please allow time for the stones to absorb the oils (typically 5-15 minutes). Excess oils can be removed by dabbing with a paper towel.