Help Center

This section contains general questions about shipping and orders

Shipping destinations:

• We ship anywhere in the United States (U.S.) and Canada

Shipping times:

• Standard shipping orders take 2-5 business days to be delivered to you and we ship within 2 business days.
• International orders to Canada will take longer depending on location, shipment method and other factors.  We ship within the same 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@zehnaria.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

All customers will receive order information and updates through their email.

Customers in the United States and Canada will also see an option to use Arrive for order tracking when viewing the order status page on iOS and Android devices. Customers who opt in will be prompted to download the Arrive iOS or Android app, and then their order information syncs automatically. 

Orders may be changed or cancelled within 12 hours of submission by sending an email to info@zehnaria.com.  

We guarantee each an every one of our products.  Our genuine AAA-rated stones are inspected for quality, considered "near to perfect", and classified as "clean, well cut and polished."  Our product descriptions clearly delineated the use of bead covers over the closure, and the inclusion of all metals, whether sterling silver (92.5%), silver plated, or stainless steel.

Not a problem! We offer a no questions asked, money-back guarantee. If you are not 100% satisfied with your purchase for any reason, please return unused products to us within 30 days for a full refund. Most of our jewelry is also customizable, so we are happy to add, remove or replace stones for a nominal service fee.

This section contains information on Jewelry Products

Our jewelry design specialist can work with you to design and customize gemstone jewelry (such as gemstone bracelets, earrings, and necklaces). We will work with you to assess your desired wants and intentions and give you an estimate based on your design. All current and custom designs produced by Zehnaria personnel are property of Zehnaria.

**Handmade, gemstone jewelry only**

While each piece of jewelry is handmade for quality, we recognize that accidents can happen.  If your jewelry breaks within the first 6 months due to a manufacturing defect, please return all materials and we will replace your product free of charge.  If any of our jewelry pieces breaks due to normal wear or tear, user negligence, or lack of care, we are happy to fix your item for a nominal fee.  To request a repair, email the following information to repairs@zehnaria.com.

• Proof of purchase (required)
• Contact Information (name, email, phone number)
• Image of damaged product
• A description of your repair request

Most bracelets are available in small (approx. 6.5 inches), medium (approx. 7.0 inches), and large (approx. 7.5 inches). Custom sizes are available at the buyer's request.

Bracelet Size: Use a fabric or sewing tape measure the size of your wrist in inches. Sizes listed above in parentheses are based on the wrist size and are crafted approximately 0.25-0.5 inch higher than your wrist size for a comfort fit.

Here is a helpful video: How to Measure Your Wrist Size

<

To ensure the quality of gemstones, avoid:

• Chemicals, such as perfumes or cleaning products, that may damage, fade or stain your gemstones or metal.
• Wearing gemstones in the shower, while swimming, or during other activities that expose them to water.
• Leaving gemstones out in direct sunlight as this may lead to fading

To clean gemstone: Use a soft cloth to polish and clean metals and gemstones. Avoid water and harsh chemicals. Do not use materials that may scratch the gemstones.

To clean lava beads: Saturate a soft cloth in a solution of a ¼ cup water and a ¼ cup rubbing alcohol. Cover just the lava beads with cloth for 3-4 hours, re-saturate cloth as needed. Avoid placing water on metal jewelry to avoid tarnishing or discoloration. Allow to air dry completely. Please note that residual essential oil scents may remain after cleaning.

This section contain information on essential oils

The easy answer to this is "No".  We purposefully do not place lava beads on fertility and pregnancy bracelets for this reason.  While data on essential oils have expanded in the past ten years, its still in the early stages.  Scientific evidence suggests that some essential oils, for example, can cause early contractions.  We do not recommend taking these risks if you are trying to conceive, pregnant or under the care of a doctor.   If you would like to use essential oils, contact your physician first and have this discussion with your physician.  Again, we do not advise, not recommend, the use of essential oil when pregnant, trying to conceive, or under the care of a physician.